There are some things that can go wrong when you try to access databases off campus:
- Invalid COM ID - Last Name combination. Please try again.
Double check to make sure that you entered your COM ID # and last name correctly. If you still get the invalid COM ID message, contact the library to have your record updated. Generally this can be fixed immediately, but may take 1-2 working days in some cases.
- You reached a login page, but it is not an COM login page (from ezproxy.com.edu), it is from the actual database
You may have tried to go to a database directly instead of through a link on a COM Library page. If that is the case you will have to start over from a COM Library page--that is the only way a database knows you are a legal user of the database (ie., that the library paid for you to access it).
Cookies must be enabled on your browser.
- Specific database
If you can log into some databases, but not others it generally means the database is having a problem and you'll have to wait until the problem is resolved, generally by the next day.
- Authentication error
If you get an authentication error, the problem may be your personal firewall. Some firewall software blocks transmission of your web browser's "Referring URL", and that will prevent you from being properly authenticated * into many of the Databases. Non-authenticated users will either see an ERROR page or they will be prompted for a password. Since there are no passwords beyond the original Login to COM Library Databases page, the user will be blocked from accessing the resource.
The solution? Adjust its configuration to permit transmission of your web browser's "Referring URL." Some firewall software requires that you specify which web sites should be allowed this information. See below for a complete list of web domains in use by COM Library databases.