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The AMA Handbook of Business Letters
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it's a formal printed letter or an email, the ability to write effective correspondence is essential for success--no matter what the industry. Containing more than 25 percent new material, The AMA Handbook of Business Lettersprovides readers with over 370 customizable model letters, divided into categories reflecting various aspects of business, including: * Sales, marketing, and public relations * Customer service * Human resources * Credit and collection * Letters to vendors and suppliers * Confirmations, requests, and replies * Permissions * And many more In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive--and now extensively updated--this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.
Business Letters for Busy People: Fourth Edition
Are you too busy to even think about writing that business letter that was due yesterday? Are you agonizing over what to say or how to say it? Are you unsure of the proper business format of a business letter? Do you find yourself asking these questions and others while attempting day to day tasks? Business Letters for Busy People is the resource for you. It is a handy, quick-reference guide that not only tells you how to write virtually any kind of business letter, but gives you numerous examples you can adapt and use right now. Now in its fourth edition, Business Letters for Busy People has been a best-seller since it was introduced in 1991. Why? Because it contains concise, easy-to-use learning resources that get results. The book is packed with the most concrete information, useful techniques, and practical tips available.
The Elements of International English Style : A Guide to Writing Correspondence, Reports, Technical Documents, and Internet Pages for a Global Audience
This easy-to-use handbook is an essential resource for anyone who needs to write English correspondence for an international business audience. In an engaging, accessible style it integrates the theory and controversies of intercultural communication with the practical skills of writing and editing English for those who read it as a second language. The book emphasizes principles of simplicity and clarity, proper etiquette, cultural sensitivity, appropriate layout and typography, and more to increase the chances that a text prepared by a native English speaker will be better understood by a non-native speaker. It also updates traditional advice with new insights into "e-mail culture." Equally useful for students and professionals in business communication, marketing communication, and international business, The Elements of International English Style is filled with realistic examples, problems, and projects, including: 57 specific tactics to internationalize one's English; hundreds of before-and-after comparisons showing the effects of editing for an international audience; models of international correspondence; practical discussion questions and work projects; useful resources for further study, including books, articles, and websites.
Faster, Fewer, Better Emails
"Will open your eyes to a whole new way of thinking about email--its purposes, structure, improper uses, security risks, and productivity strategies." --Marshall Goldsmith, #1 New York Times-bestselling author Today, most business writing is email writing. We handle even our most important customer transactions, internal operations, and supplier partnerships solely by email. Yet many of us still struggle to write emails that get results. And we often are so overwhelmed by the sheer volume of emails that we feel as though we're in email jail! How we handle email has a large impact on the trajectory of our career. Emails can build or destroy credibility, clarify or confuse situations for our coworkers and customers, and reduce or increase security risks and legal liabilities. This book will help you master your emails and stand out as a clear, credible communicator. After all, clear, credible communicators become leaders in every industry. With more than three decades of experience analyzing emails across various industries for corporate clients, Dianna Booher offers guidance on how to identify and stop email clutter so you can increase productivity while improving communication flow. In this book, you will learn how to: Compose actionable emails quickly by following Booher's philosophy of Think First, Draft Fast, and Edit Last Write concise emails that get read so you get a quick response Organize a commonsense file storage system that helps you find documents and emails quickly to attach and send Present a professional image when you email prospects, customers, and coworkers Be aware of legal liabilities and security risks as you send and receive email
Writing Business Letters Across Languages : A Guide to Writing Clear and Concise Business Letters for Translation Purposes
This book discusses the most widespread and acceptable approaches to writing business letters in a readily understandable fashion, exploring rules and conventions based on actual contemporary practices. Emphasis is placed on types of business letters across languages, patterns of thinking, cross-cultural communication, the effect of style, tone and the mechanics of writing, and grammar. This book is written for all kinds of readers, particularly students and teachers involved in writing business letters for translation purposes, in addition to executives, small business owners, secretaries, and salespersons who are involved in cross-cultural communication. Because of its multifaceted nature, this book serves not only as a practical and comprehensive guide to business correspondence, but also as a tool that helps professionals write business letters and understand their counterparts within the contexts of other languages. It provides various examples from Arabic, English and French, covering a wide range of situations and offers practical advice on wording, content, style, and structure. A list of business terms and their definitions is included at the end of this book to help readers understand their meaning and implications across cultures.
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1001 Business Letters for All Occasions
We live in a world of instant and constant communication, yet business still demands that we choose our words carefully and express ourselves clearly. Whether you're sending a quick IM or a formal proposal, 1001 Business Letters for All Occasions ensures that you'll convey your message effectively. Inside you'll find proven templates and model letters for every type of business situation--and text format--including: Sales pitches that land the account Press releases to guarantee you media coverage Customer service letters that build customer trust and loyalty Collection requests to ensure prompt payment Internal corporate memos to update employees on important changes Email, text messaging, and instant messaging protocols that save time and resources Whether communicating with internal staff or corresponding with customers and clients, it's never been easier to write the perfect business letter.
Basic Letter and Memo Writing
Easy-to-read, and informative. BASIC LETTER AND MEMO WRITING is an activity-oriented workbook that shows you how to apply basic principles of communication in business documents. And because the examples are taken from real business situations, with BASIC LETTER AND MEMO WRITING you'll not only succeed in class, you'll get started on success in the business world as well.
How to Write Better Business Letters
Updated to meet today's business needs and reflect the use of current technology, this book presents approximately 75 model letters that demonstrate correct formats and modes of expression used in business correspondence. Categories include credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, letters dealing with complaints and claims, in-house correspondence, news releases, sales letters as used by direct marketers, and more. This book also features examples of different letter formatting styles as well as sections on e-mail correspondence and effective presentation of Internet résumés.
The Office Professional's Guide
When do you address correspondents by their first names over email? Need a refresher on the proper format for a business letter? Or perhaps a cram-course on how business is conducted in a particular foreign country? Now, all your workplace questions can be found in one convenient source fromthe most trusted name in reference. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email etiquette; common filing systems), important business and financial concepts (PandL, ROI, price to earnings ratio), internationalbusiness (a glossary of terms in five different languages; a guide to travel arrangements), giving presentations (with PowerPoint), making meeting arrangements, and much more. The Office Professional's Guide is an invaluable tool for any modern professional, no matter how high you are on your department's totem pole. Compiled and researched by Oxford's renowned reference team, this comprehensive book will be a daily source of knowledge and peace of mind.
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